Susan H. Humphrey
“The best way to know you strength is to face your weakness…”
Susan brings over 15 years of progressive human resource management experience in the telecommunications industry to Light Speed, specifically training, needs assessment, program design, delivery and evaluation for customer care, technical performance and leadership development. As a Senior Consultant, Susan is responsible for employing a unique combination of human process skills to create an atmosphere among clients in which innovation can flourish and the workforce can learn to maintain a foundation for moving the business forward in the midst of constant change.
A member of the Society for Human Resource Management (SHRM), American Society for Training and Development (ASTD), Leadership Jacksonville, and Jacksonville Community Council Inc. (JCCI), Susan earned her bachelors degree from Virginia Commonwealth University in Mass Communications and has completed graduate work in Human Resource Development at George Washington University. A certified mediator for conflict management, Susan is also certified as an instructor for Interaction Management, Development Dimensions International, and the Myers-Briggs Type Indicator.